Frequently Asked Questions...

All domestic orders come with free shipping. This excludes both Alaska & Hawaii.

Standard - Delivered to you in 10 *business days or less

Rush - Delivered to you in 7 *business days or less.

Super Rush - Delivered to you in 4 *business days or less

*Business days do not include weekends or federal holidays. Cutoff time of 1:00pm EST. Orders after 1 pm will be processed the following business day.

To Alaska & Hawaii - Delivered to you in 15 *business days or less

If your artwork has a solid background that our DIY DesignLab tool is unable to remove, please just notate that you would like the background removed in the order notes during checkout. A trained artist will remove it free of charge and send it to you for approval before it proceeds to production.

We require the customer to approve a secondary email containing the artwork and a mockup of the ordered items, before we can proceed with production. Within 72 hours of order submission you will receive an art approval email. This email will contain notes of any artist modifications to your original art if necessary. We ask that you look over this email as soon as possible. You can then either approve the art as is, or reject it and request more changes.

A delay an art approval may also cause a delay in your orders production timeline.

We will attempt to reach out to you via email and phone for up to 1 week after we have sent out the art approval email. If no response is received after 30 days, your order will be printed and completed as is.

If you would like to make a change to your order and it has not been produced yet, you may still be able to make changes to it. Please reach out to Support@MacroMerch.com to see if this is still possible.

Changes to the garment (Style or Color) will be charged a 20% restocking fee + shipping. This will also reset your new order timeline will not start until the balance has been paid.

Changes to the art in some instances may not be possible as garments need to be prepped in a certain way for different size/color/location prints.

Screen printing involves pushing ink through a mesh stencil onto fabric. It's great for high-volume orders and solid colors. DTG (Direct-to-Garment) printing uses a printer to apply ink directly onto the fabric, ideal for detailed designs and small quantities.

Embroidery involves stitching designs directly into fabric using high-speed, computerized embroidery machines. It's ideal for logos and text, offering a high-end, durable finish.

This varies. Both our "Standard" printing method and "Embroidery" have no minimum quantities. Our "Cost Saver" print method requires a minimum of 25 of the same item and print. By same print we mean the same exact size, design, color, and location.

Heat transfer designs are quite durable, especially when proper care is taken during washing. They can last for many wash cycles without fading or peeling.

Sturdy fabrics like cotton, denim, and polyester blends are best for embroidery. Thin or stretchy fabrics may require special handling.

We can typically match specific colors using Pantone codes for both printing and embroidery, ensuring brand consistency. There may by marginal variation.

Cost saver printing has very specific requirements. This allows us to limit the variables and accounts for a larger order allowing us to set up and run more efficiently. This makes then entire process less expensive and we are able to offer you a better price. Standard printing gives you basically free reign to customize and thus is a more expensive process.

This varies based on order size and complexity. An estimated timeline is usually provided when you place an order. 99% of orders will be delivered in 2 weeks or less.

We do offer design services to help you create the perfect look for your apparel.

Accepted file formats: .svg, .svgz, dnt, .json, .eps, .gif, .jpg, .pdf, .png, .ps, .tif, .emb

Our preferred file Formats:

Standard print: .png

Cost Saver print: .svg

Embroidery: .emb

This can be challenging and may affect print quality. It's often avoided or requires special handling.

Standard printing offers a wide color palette, including gradients and detailed color variations, which is a benefit over Cost Saver printing. Standard printing works inside the CMYK color palette. Cost Saver printing works inside of the Pantone color palette.

Generally, it's best to wash these items inside out in cold water and tumble dry on low or hang dry to preserve the design.

We have the capacity to produce 4,000 apparel items a day.

Rush orders are often available at an additional cost. Please see live pricing at checkout when you choose your rush timeline.

They offer flexibility in design, are great for detailed images, and can be applied to various fabrics.

There should be no difference in print quality. The main difference is in the garment style and fit.

We do not work with customer supplied garments. Does McDonalds let you bring your own ham burgers?

Generally, the more you order, the lower the cost per item. On the product page, you can adjust your quantites and see live pricing adjustments.

Artwork should be in a high-resolution format, and simpler designs work best due to the nature of embroidery. Remember that your image is being reproduced with strings of silk in straight lines. Very small details will not be captured accurately.

Absolutely and we even have a built in function that handles this request. Just select team names in the designer tool and you can put player names in numbers on a list to be populated live on the designer.

Heat transfer materials come in various colors, but there might be some limitations based on the specific method and materials used.